Chapter 2.4 – Internet, Phone, Postal Service

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2.4. Internet, Phone, Postal Service:

Connecting to the internet and setting up a phone plan in Chiang Mai is relatively straightforward with several options available. Here’s a guide to help you get connected:

1. Internet Service Providers (ISPs):

  • Internet service is widely available in Thailand, known for being fast, reliable, and affordable.
  • True Online: Popular for high-speed internet services. Visit their website or local True shops in Chiang Mai for package inquiries.
  • 3BB (Triple T Broadband): Offers various internet packages suitable for homes and businesses.

2. Wi-Fi Hotspots:

  • Public Wi-Fi: Available at many cafes, restaurants, shopping malls, and co-working spaces in Chiang Mai.
  • Co-Working Spaces: Consider joining for access to high-speed internet as part of membership.

3. Phone Plans and Mobile Services:

  • Usage Note: In Thailand, most communication (voice, video calls, and texting) is done through LINE app, reducing the need for voice and text-heavy plans.
  • Providers: Major options include AIS, DTAC, True Move, and TOT Mobile.
  • Coverage: AIS offers extensive 5G coverage, DTAC is known for good customer service, and True Move has many Wi-Fi hotspots.
  • Plans: Providers offer ‘pay as you go’ deals with daily, weekly, and monthly options for short and long-term users.

4. Documents Required:

  • SIM Card: Passport for identification when purchasing and registering a Thai SIM card.
  • For Home Internet: Prepare copies of your passport, visa, and rental agreement (if applicable) for applying for fixed-line internet service.

5. Local Assistance and Support:

Visit local mobile shops or service centres for assistance with SIM card activation, top-up, or troubleshooting. Engage with expat communities or forums in Chiang Mai for recommendations and tips on internet and phone services.

Tips for Connectivity:

  • Coverage Check: Before choosing an ISP or mobile operator, check coverage maps to ensure reliable service in your area.
  • Top-Up Regularly: Keep your phone topped up with credit to avoid service disruptions, especially for prepaid SIM cards.
  • Customer Support: Save customer service numbers for your ISP and mobile operator in case you need assistance or have technical issues.

By following these steps, you can easily connect to the internet and set up phone services in Chiang Mai, allowing you to stay connected and enjoy your time in this vibrant city in northern Thailand.

6. Postal and Courier Services:

Thailand Post (ไปรษณีย์ไทย): Thailand Post has local Post Offices throughout Chiang Mai city and surrounding areas.

Services provided: Thailand Post offers a range of postal services including domestic and international mail, parcel delivery, registered mail, EMS (Express Mail Service), and more.

Sending Mail and Packages:

  • Domestic Mail: You can send letters, postcards, and parcels within Thailand using regular mail services provided by Thailand Post. It offers international mail services for sending letters, postcards, and parcels to destinations worldwide.
  • Postage Options:
    • Stamps: Purchase postage stamps at Thailand Post offices or designated stamp-selling outlets.
    • Postage Rates: Check postage rates based on the weight, size, and destination of your mail or package.

Parcel Delivery Services:

  • EMS (Express Mail Service): Thailand Post’s EMS provides expedited and tracked parcel delivery services domestically and internationally.
  • Registered Mail: Send valuable or important items using Thailand Post’s registered mail service for added security and tracking.

Post Office Locations in Chiang Mai:

  • Main Post Office: The main post office in Chiang Mai is located at 116 Chang Klan Road, Muang, Chiang Mai 50100.
  • Branch Offices: There are several branch post offices located throughout Chiang Mai city and surrounding districts.

Operating Hours: Most post offices in Chiang Mai operate from Monday to Friday, typically from 8:30 AM to 4:30 PM, with reduced hours on weekends and public holidays.

Online Services: Visit the Thailand Post website (https://www.thailandpost.co.th) for information on postal services, rates, tracking, and online postage purchase.

Additional Services:

  • Money Transfer: Thailand Post offers domestic and international money transfer services (e.g., Western Union).
  • Postal Boxes: Rent a postal box at Thailand Post for secure mail delivery and storage.
  • Philatelic Services: Collectors can purchase collectible stamps and philatelic products at selected post offices.

Tips for Using Postal Services:

  • Packaging Guidelines: Follow Thailand Post’s packaging guidelines to ensure safe and secure delivery of your items.
  • Customs Declaration: Provide accurate customs declaration information for international shipments to comply with customs regulations.
  • Tracking and Insurance: Consider using tracking and insurance services for valuable or time-sensitive shipments.